Terms of Service

1. Service

SmartRaket Campaign Lab (“we”) arranges participation by real individuals in the SmartRaket PH community to complete campaign testing tasks (comments, surveys, site visits) on your behalf. We provide human review of proofs and a delivery report. We do not guarantee social media algorithm results, reach, sales, or follower growth.

2. Target volume (not guaranteed)

Packages state target delivery volumes, not guaranteed minimums. If we cannot fill all slots after good-faith efforts within the stated window, unused capacity is credited to your account for a future campaign within 90 days — not refunded in cash unless required by law.

3. Payments & refunds

Payments are processed by Stripe. Payments are final once we start your campaign (first slot released or first proof reviewed). Before start: you may cancel within 24 hours of payment if you have not submitted a complete brief — we may issue a full refund at our discretion. After start: no cash refunds. Chargebacks submitted after receiving a delivery report may result in account ban and evidence submission to Stripe.

4. Pacing

Participations are released at a paced rate (approximately 10 per hour per campaign type) unless a custom schedule is agreed in writing for approved custom campaigns.

5. Third-party platforms

We are not responsible for actions by Facebook, Instagram, Telegram, or other platforms, including content removal, reach reduction, or account restrictions.

6. Prohibited campaigns

We may refuse or cancel campaigns involving illegal products, hate, deception, fixed spam scripts, engagement bait, or excessive privacy collection. Sensitive industries (e.g. crypto, gaming, lending, political) require admin approval and custom terms before payment.

7. Brief & content

You are responsible for URLs and guidelines you provide. We allow discussion guidelines, not mandatory identical copy-paste comments. Misleading briefs may be rejected without refund if not yet started.

8. Delivery acceptance

Delivery reports are sent by email or WhatsApp. Raise disputes within 48 hours. Silence after 48 hours constitutes acceptance of delivery.

9. Contact

Questions: campaigns@smartraket.ph · Custom / sensitive: /inquiry